Who We Are
IMPERA-TEX GmbH (“IMPERA-TEX”, “we”, “us”) is responsible for the personal data described in this policy, as the data controller. Our company details are listed on this page.
For any question about your personal data, or to use your rights, email [email protected]. We reply within one month.
We follow the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and the Telecommunications Digital Services Data Protection Act (TDDDG).
What We Collect
We only collect what you give us and what is technically needed to run the website:
- Contact form: your name, email address, and optionally your company, phone number and country, the topic you choose, your message, and any files you upload or link to.
- Quote requests: your name, email address, and optionally your company, phone number, country, delivery country, target delivery date and message, together with the products, quantities, sizes, colours and customisation you ask about, plus any files (such as tech packs, size charts or artwork) you upload or link to.
- Your quote list: the products you add are kept only in your own browser (local storage under the name it-quote-list) until you send your request or remove them. We receive them only when you send the request.
- Emails and calls: whatever you choose to tell us when you contact us directly, including files you send.
- Orders: the details needed to produce, invoice and deliver your goods, such as billing and delivery addresses and your specifications. These are agreed in your quotation.
- Technical data: your IP address and browser details, recorded with your session and in our server logs, and used to keep the website secure and to stop abuse of our forms.
Only if you accept them in our cookie banner, we also use:
- Google Analytics (Google Ireland Ltd.), to count visits and see which pages are used.
These tools record how you use our website, such as the pages you view, how you arrived, your device and browser and your approximate location. We do not build profiles ourselves and we do not make automated decisions about you.
Please don’t send us sensitive personal data (such as health information) through our forms. If your files contain personal data of other people (for example names for embroidery), you are responsible for having the right to share it with us for production.
Why We Use It and Our Legal Basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your message and preparing the quotation you ask for | Steps you request before a contract, Art. 6(1)(b); for business contacts also our legitimate interest in answering, Art. 6(1)(f) |
| Producing, delivering and invoicing your order | Performance of a contract, Art. 6(1)(b) |
| Keeping accounting and tax records | Legal obligation, Art. 6(1)(c) |
| Following up on a quotation you requested | Legitimate interest in completing the sale you asked about, Art. 6(1)(f) |
| Securing the website, preventing spam and abuse, keeping you signed in where relevant | Legitimate interest in a safe, working website, Art. 6(1)(f) |
| Defending legal claims | Legitimate interest, Art. 6(1)(f) |
| Understanding how our website is used and measuring our advertising, with the tools you accept in our cookie banner | Your consent, Art. 6(1)(a). Withdraw it at any time under “Cookie settings” at the bottom of every page; this doesn’t affect what happened before |
We do not send newsletters or marketing emails. If we ever want to, we will ask for your consent first.
International Transfers
We are based in Germany and work with production partners in Kosovo, Albania, Türkiye and other production markets, and with service providers that may process data in other countries. Where personal data leaves the European Economic Area for a country without an adequacy decision from the European Commission, we protect it with appropriate safeguards such as the Commission’s Standard Contractual Clauses, or rely on the transfer being necessary for the quotation or contract you asked for (Art. 49(1)(b) GDPR).
You can ask us for more information about these safeguards at [email protected].
How Long We Keep It
- Messages and quote requests that don’t lead to an order, with any files uploaded with them: deleted automatically 24 months after our last contact about them.
- Your quote list in your browser: until you send your request, remove the products or clear your browser’s site data.
- Orders, invoices and related correspondence: kept for as long as accounting and tax law requires, then deleted.
- Session data (including your IP address and browser details): deleted automatically after the session expires, 120 minutes after your last visit.
- Server logs: kept for a short period for security, then deleted by our hosting provider.
- Analytics and advertising data: kept by the providers for the periods set in our accounts with them; the cookies themselves stay in your browser for the durations listed in our Cookie Policy.
If you ask us to delete your data earlier, we will, unless we must keep it by law or to establish or defend a legal claim.
Your Rights
You have the right to:
- Access the personal data we hold about you and receive a copy
- Correct data that is wrong or incomplete
- Have your data deleted
- Restrict how we use your data
- Receive the data you gave us in a portable format
- Object to processing based on our legitimate interests
- Withdraw any consent you have given, at any time
To use these rights, email [email protected]. We may ask you to confirm your identity first. Using your rights is free.
You can also complain to a data protection authority: the authority responsible for us is the Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), or you can contact the authority in the country where you live or work. We would appreciate the chance to sort out your concern first.
How We Protect It
The website is served over an encrypted connection (HTTPS). Quote requests and messages are stored in a database that only signed-in members of our team can access, our forms are protected against automated abuse, and we give access to personal data only to people who need it for their work.
No system is perfectly secure. If a breach puts your rights at risk, we will tell you and the relevant authority as the law requires.
Children
Our services are for businesses, public institutions and professional buyers. They are not directed at children, and we do not knowingly collect personal data from anyone under 16.
Changes to This Policy
We update this policy when our website or our use of personal data changes. The date at the top shows the latest version. If a change matters to you, we will tell you before it takes effect where we can.